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Quality Practices
"Be Aware of Customer Service
- The Front Runner. July 2000
"Process Action Teams"
- The Front Runner. August 2000
"Retail Custom Mix"
- The Front Runner. September 2000
"Pilot Programs Explained"
- The Front Runner. December 2000
"The Customer Contact Center is Coming"
- The Front Runner. March 2001
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Defense/Surveillance
Sea Sentinel: Undersea Coastal Surveillance System
Maritime Patrol Aviation. July 1997
"From the Cheap Seats"
- The Cable. Spring 1995
Note: John Parrish published numerous other articles relating to defense and surveillance during his 35-year career in the U.S. Navy. However, some were in classified publications and, therefore, can not be referenced.
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